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If you consider a transaction has not been processed correctly please ask your account manager for a solution and explanation. This will help us improve the service we offer to all our clients.

If you are not satisfied with the solution or wish to make a formal complaint or claim please write to the Customer Attention Service of Close Brothers Limited Sucursal en España at the addresses shown below:

The Customer Attention Service is required to resolve customer complaints and claims within two months of receiving these. Its mission is to protect the rights of financial services customers in accordance with ECO Order /734/2004 of March 11.

Clients who are not satisfied with a decision of the Customer Attention Service may appeal to the corresponding Financial Services Customer Protection Commission:

  • Banking Services Customer Protection Commission: C/ Alcalá, 50 - 28014 Madrid or the webpage www.bde.es

According to the stipulations of the aforementioned Order, prior to making an appeal to the corresponding Financial Services Customer Protection Commission it is necessary to certify that a written complaint or claim has been made to the Customer Attention Service of Close Brothers Limited Sucursal en España at least two months previously without the Customer Attention Service having satisfactorily resolved this complaint or claim or attaching the ruling of said Service refusing to admit or rejecting said complaint or claim.

  
   
 
1. Identification data and contact information of the claimant or his legal representative

All fields marked * are compulsory

Surname*

Forenames*

ID type*

Company name*

Address

Municipality

Province

Post code

Country

Telephone*

Email

Nationality
 
2. Indicate the product or service which links you to this entity

(Explain the facts or circumstances giving rise to the claim)
 
3. The product or banking service about which the complaint has been made

(Clearly specifying the questions which the claimant wishes the Customer Attention Department to answer)
 
4. To the best of the claimant's knowledge, the object of the complaint or claim is not currently being dealt with through administrative, arbitrational or legal proceedings

An acknowledgement that, to the best of the claimant's knowledge, the object of the complaint or claim is not currently being dealt with through administrative, arbitrational or legal proceedings.
 
5. Date of the complaint

Date of the original complaint
 
6. Supporting documents provided

If the claim is based on specific documents, copies should be sent along with the claim form.

Add file

Note: the send will fail if total filesize exceeds 2MB.
 
Protection Clause of Personal Data

In accordance with the provisions of Law 15/1999 of December 13, Protection of Personal Data, the data contained in this application and which, if any, obtained for the relationship you have with Close Brothers Limited Branch in Spain, you consent to their inclusion in information systems or files registered in the General Register of the Data Protection Agency.

For such data, the user may exercise their rights of access, rectification, cancellation and opposition by writing to the responsible for the files to the attention of the File Manager Client, Paseo de la Castellana 95, 10C, 28046 Madrid.

Allows data processed will be treated in accordance with legal requirements and take appropriate security measures to prevent their alteration, loss, or unauthorized access.

Also, the user expressly authorizes Close Brothers Limited Spain Branch treatment of the data provided for the sole purpose of being able to provide the information, products or services that best fit your profile.
 
 
 
 
     
   
 

General Enquiries

T +34 91 831 09 49 /
F +34 91 831 62 26
E mercado@closefs.es

 
     
  Close Brothers Limited Sucursal en España
Financiación de Seguros
Torre Europa
Paseo de la Castellana, 95-10C
28046 Madrid
Spain		  
     
  Customer protection procedure  
   
 
     
 
  © Close Brothers Limited / Legal Information